Job Introduction
Do you have a passion for continual improvement? Do you thrive on developing and delivering first-class services for Medway’s residents? Do you have the drive and determination to implement new initiatives, and passionate about customer engagement?
Medway Council is seeking a dynamic and results-driven Sports Centres Programmes & Performance Officer to support the operational management of our sports centres and help drive increased participation, customer engagement, and income growth.
This is a key role within the service, focused on delivering innovative programmes and projects, enhancing the customer experience, and ensuring our facilities remain accessible, successful, and financially sustainable.
The successful candidate will:
- be a proactive and innovative professional with a passion for sport, leisure, and community engagement. You will have a strong track record in delivering programmes, analysing performance, and driving service improvements.
- Have experience in programme or project management within a sport, leisure, or public service setting
- Be confident using data and insight to inform decision-making and improve performance
- Possess strong communication skills and the ability to work effectively with a wide range of stakeholders
- Be experienced in marketing or working alongside communications teams to promote services
- Demonstrate the ability to build partnerships and collaborate across organisations
- Be organised, driven, and able to manage multiple priorities
Key Responsibilities
- Support the operational management of Medway Council’s sports centres, ensuring high-quality, customer-focused service delivery
- Lead and co-ordinate programmes and business improvement projects to increase income and footfall across all sites
- Work closely with communications and digital teams to plan and deliver impactful marketing campaigns, maximising digital and social media opportunities
- Analyse performance data and customer insight to evaluate outcomes and drive continuous service improvement
- Develop and implement strategies to enhance customer engagement and satisfaction
- Build strong partnership working arrangements to support programme delivery and achieve shared outcomes
- Set and monitor performance targets to ensure cost-effective, accessible, and high-performing services
- Review, develop, and improve processes to increase efficiency and deliver better outcomes
No candidate will meet every single requirement - if your experience looks a little different from what we've identified, and you think you can bring value to the role; we'd love to learn more about you.
Interviews will be held on Monday 15th of June 2026.
If you would like to have an informal discussion with the recruiting manager, please call Tina Spry on 01634 338764.
Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. The salary you will be offered will be at level A. There will be further opportunity once in post to progress from level A to B, and B to C.
When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.
The person specification of a job profile is split into three levels:
Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.
Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.
Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.
Sports & Leisure are seeking a Sport Centre Business Improvement Manager to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.
Important Information-
- Applicants must be able to demonstrate all criteria at level A which are essential for appointment to the role.
- Medway Council is not able to provide a Certificate of Sponsorship, so candidates must already possess the right to work in the UK.
- For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online.
- Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
- We reserve the right to close this vacancy at any time prior to the closing date.
Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.
